info@facefaxx.com.au

Appointment Policy

Effective from Sept 1st, 2022.

 

BOOKING FEE

  •         To secure an appointment at Face Faxx a 50% deposit is required at the time of booking.

 

REMINDERS

  •         Upon booking your appointment, online or in-salon, you will be sent an SMS confirmation message. This will provide the time and date of your appointment so you can send it through to your personal calendar if you wish.                                                                                                                                                                                                           
  •         You will be sent a second SMS reminder 48 hours prior to your appointment that allows you to let us know you will be attending.                                                                                                                                                                                                                                                                                                                                                                    
  •         If your appointment is not confirmed 24 hours prior to your appointment, you will receive a courtesy reminder call from us.                                                                                                                                                                                                                                                                                                                                                                            
  •         If we’re unable to reach you with our follow up call, your appointment will be automatically cancelled and opened to other bookings.

 

CANCELLATIONS

  •         Any changes may be made 48hrs prior to your appointment, which is also when you’ll receive your reminder SMS.                                                                                                                                                                                                  
  •         Once notified you have 24hrs to respond before your appointment is cancelled and your 50% deposit is forfeiting.                                                                                

 

LATE ARRIVALS

  •         So that we can deliver allocated service time to our clients, late arrival will result in your appointment being time-reduced according to your lateness.  This will ensure our next clients receives their allocated time slot in full.                                                                                                                                                                                                                                                                                                                                                                                                                                                         
  •         Late arrivals of 15 minutes or more will result in the cancellation of your appointment and loss of your 50% booking fee, as we will be unable to commence and deliver your service optimally.

 

NO SHOWS

  •         If you do not arrive to your appointment, 100% payment of your missed treatment will incur. You will be able to re-book when ‘no show’ payment is made.                                                                                                                              

 We hope you’re understanding of our changes.

 

With Love team Face Faxx 🧡

 

 

 

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