Appointments Policy


Cancellation, Late Arrival & Deposit Policies



  • To secure an appointment at Face Faxx a 50% deposit is required at the time of


  • Upon booking your appointment, online or in-salon, you will be sent an SMS
    confirmation message. This will provide the time and date of your appointment so
    you can send it through to your personal calendar if you wish.
  • You will be sent a second SMS reminder 48 hours prior to your appointment that
    allows you to let us know you will be attending.
  •  If your appointment is not confirmed 24 hours prior to your appointment, you will
    receive a courtesy reminder call from us.
  • If we’re unable to reach you with our follow-up call, your appointment will be
    automatically cancelled and opened to other bookings.


  •  Any changes may be made 48hrs prior to your appointment.
  • Once notified you have 24hrs to respond before your appointment is cancelled and
    your 50% deposit is forfeited.


  • So that we can deliver allocated service time to you, late arrival will result in
    your appointment being time-reduced according to your lateness.
  • Late arrivals of 15 minutes or more will result in the cancellation of your
    appointment and loss of your 50% booking fee, as we will be unable to deliver your
    service in the allotted time.

NO SHOWS                      

  •  If you do not arrive at your appointment, 100% payment of your missed treatment
    will incur. You will be able to re-book when the show fee is paid.

I hope we have your understanding.


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